Tour and Tasting Experience
Frequently asked questions
How often Gelato Academies run?
Right now Academies are available every Saturday, however if you are looking for a special date or time, or looking for us to host a larger group, shoot us an email to email@example.com and we’ll make it happen!
I have an open date ticket, what do I do?
Check out the dates we currently have available and email us with your ticket number to confirm your spot!
I want a physical ticket for a gift instead of the virtual receipt. How do I get them?
We are happy to mail you physical copies of the Gelato Academy tickets through standard mail. Please email us at firstname.lastname@example.org your order # and mailing address and we can get those sent to you! NOTE: Do not select ship option when checking out as this will charge you additional fees.
I have an allergy, can I still come?
Absolutely! We have tons of dairy, nut and gluten free options. Just give us a heads up at the time of your booking.
What kind of flavours can I choose from?
Malted, salted, spices, matcha, boozy, honey, maple, lavender, vanilla, caramel, coffee, peanut butter, orange blossom, almond, banana, cassis, smoke, fig, pretzels, cookies, hazelnut, white chocolate, rose water, mallows, and a daily selection of fruits, and more!
How old do you have to be to attend?
Everyone is welcome! But to get the full hands on experience that we want you to enjoy, it’s best suited for those 14 and up!
What should I wear?
You do you! But you’ll want to be comfy for optimal gelato making, and best to wear closed toed shoes. We’d also recommend you save time on a fancy hairdo, as hairnets are mandatory in our kitchen.
Can I take pictures of the Factory?
Absolutely! Just make sure to tag us on social media so we can share the #GelatoLove. But seriously, if there’s any confidential information throughout your tour, your guide will let you know not to take any pics.
Where are you located?
Our HQ is located at 110 221 19th Street S.E Calgary, Alberta
Can I book further in advance?
You bet! Just shoot us an email at email@example.com and we can get you all set up!
Do you have parking?
We do, feel free to park in any of the Righteous parking stalls, or there’s also plenty of street parking.
Do you serve drinks?
We have Italian sodas and a full espresso bar available, but if you’d like to add something custom, just shoot us an email at firstname.lastname@example.org and we can chat!
Do you serve food?
Just Gelato, but the possibilities are endless! If you are looking to add a charcuterie board we can make that happen! Just send us an email to email@example.com at the time of your booking.
Can I sample your other flavours?
ABSOLUTELY! Feel free to sample any (or all) of the flavours from the case while you’re here.. Just make sure to let us know your favorite ;)