FAQ

Our Gelato and Sorbetto

What’s the difference between gelato and ice cream?

Gelato has less fat, less sugar and less air!

Why are other ice cream pints so light?

The term for the amount of air whipped into ice cream is “overrun.” Typically ice cream contains 80-90% overrun, our gelato and sorbetto have only 30-35% overrun. A lower amount of air getting whipped into our gelato means you end up with a denser final product, resulting in more flavour per bite.

What’s the difference between gelato and sorbetto?

Gelato is made with dairy while sorbetto is dairy free; sorbetto is typically made with fruit and water.

What does plant based gelato mean?

Our plant based gelato gives you the rich creaminess of regular gelato but is 100% dairy free (really, you’d never know). One of our goals at Righteous is to create something for everyone, regardless of allergies. We worked to develop these recipes, using the most simple, clean ingredients we could find, and we couldn’t be happier how they’ve evolved. Our plant based lineup currently includes Peanut Butter & Jam, Chocolate Peanut Butter, Roasted Pistachio and Salted Hazelnut.

Is your gelato and sorbetto all natural?

We use nothing artificial, ever! Our stabilizer comes from plants and, aside from the natural sugars found in fruit, we use cane sugar to sweeten our gelato and sorbetto.

I have an allergy, is your gelato safe for me?

Take a read through our allergen memo to help you make a decision that is right for you!

Are all your flavours gluten free?

Yes! Our production facility does not use ingredients containing gluten. That means almost all of our flavours are free of gluten. Look for the Certified Gluten Free Logo on our package.

Is there any alcohol in your Frose flavour?

Our Frose sorbetto is made with real rose wine but contains less than 0.5% alcohol, so it’s safe for both you and your loved ones!

Is Chocolate Easter Egg coming back?

Never say never!

I have a genius flavour idea, where can I share it?

We love ideas! We’ve even brought a couple fan favourites to life (Hello, Birthday Cake Timbit!)  Shoot us a note at hello@righteousgelato.ca

Buying Righteous

How do you ship Gelato?

We pack our pints in a cooler and seal it with dry ice to ensure your goods stay frozen until you’re ready to enjoy.

Can I send the package as a gift?

Definitely! We encourage spreading some #GelatoLove. But, if you’re gifting frozen goods, just make sure the recipient has a heads up. We’d hate for the surprise to be ruined if no one is home for days to put them in the freezer.

How much does delivery cost?

For our frozen products, we offer flat rate of $20 to most cities across Canada. Shipping on our cool stuff (non frozen goods) is free!

Is there a minimum or maximum purchase?

We require a minimum purchase of 6 pints, or 2 packs of single serves, but you can top up on as many additional items as you’d like—the limit does not exist!

How long does delivery take?

You will receive an email once your order has shipped and no frozen goods will be in transit for longer than 48 hours. Our dry goods typically arrive within 2-5 business days once it's left our building! 

Do I have to be at home to receive the package?

We authorize our partners to drop your package with no signature required, so we don’t lose precious time playing package depot pick up where your pints could melt.

Do you deliver across the country?

Yes, we do! Visit our shop to order gelato to your doorstep. Certain restrictions apply.

What days of the week can I receive gelato?

Our pints are delivered daily from Tuesday through Friday. Anything that is purchased after 5PM on Wednesday will leave our HQ the following week!

Can I buy Righteous pints from my local grocery store?

Yes! You can get Righteous just about anywhere you shop in Canada and select stores in USA! Enter your postal code right here to find the store closest to you

I can’t find the flavour I want in my city, what should I do?

That’s no good! If you’re looking for a specific flavour you can use our Where To Buy map to locate the store carrying it closest to you. If you don’t have any luck there just bring this letter to your favorite retailer to request that they order it in for you.

Do you sell gift cards?

Yes, we do! You can purchase a gift card either in our cafe or through our online store.

Quality Assurance

Why are there crystals on the top of my pint?

Oh no! Sounds like your pint may have been left out of the freezer too long during transportation. Please email hello@righteousgelato.ca and we’ll make it right!

The lid on my pint is too tight, how do I open it?

Sometimes we don’t know our own strength! If your pint lid is on too tight, we recommend running the top under warm water for a few seconds, or to smack the pint upside down that might help to loosen it.

What if my safety seal isn’t sealed completely?

If you’re afraid that your pint has been tampered with please email hello@righteousgelato.ca and we’ll help you out.

Our Company

Why is Righteous more expensive than other ice cream?

There are many factors that go into our pricing, but the simplest answer is we don’t cut corners. We source the best possible ingredients as locally as possible, which costs more, but you can taste the difference. Our pints are made of recyclable plastic as opposed to wax-lined cartons which end up in landfills; these pints cost more. We pay our staff a living wage as opposed to minimum wage, and we donate significantly to our community and causes that matter to us. We are a Certified B Corporation and divert 95% of our waste from landfills. When you purchase a pint of Righteous, you are purchasing far more than just an amazing dessert; you’re supporting a company that cares about and supports their employees, the environment and our community.

Are your pints recyclable?

They sure are! PET plastic is one of the most widely recycled materials. Take a look at our Impact Page for more information and find out how you can #recyclehappiness, too!

What about the glass mason jars?

If you’ve been a long time fan, you’ll remember our glass mason jars! We made the decision a few years ago to remove all glass from our production facility as a safety precaution.

Is it true you guys do a team lunch everyday?

That’s right! Our full team takes a lunch break together everyday, with a hot, home cooked meal. You even get to choose the menu on your birthday!

Our Community

Does Righteous support community or charity events?

We do our best to invest in our community whenever we can, and put priority on causes that align with our three Giving Gang pillars: reducing poverty, ending domestic violence and providing opportunities for our next generation, being the youth of tomorrow. Please fill out our donation request and we’ll see what we can do!

Do you guys have food trucks? Will you come out to my event?

We do! We have our truck, Vespa and table service set ups! Just fill out this form and we’ll make magic happen.

Do you guys host private team building activities?

We do! For any occasion you can host an entire group which accommodates up to 8-10 guests. We have options for groups up to 30 guests please fill out the booking request form if you are looking to book out a class.

Are you hiring?

We are always on the lookout for talent and grit. You can see our current postings here.  

Still have questions?
We’d love to chat!

Contact us